Different call centers offer different services and may require different ranges of experience.
An inbound call center for drug rehabilitation patients, for example, requires a much different set of skills than an outbound call center selling newspapers subscriptions or an inbound call center selling newspaper
subscriptions or an inbound call center booking hotel reservations.
Select a specialty that suits your background and interests.
The equipment needed for your call center will likely depend on your clients needs.
A client that already uses virtual call centers may require you to use a specific software program.
Some clients insist that yo use a phone line, while others prefer that you use an internet phone service such as Skype or a chat interface that is linked to the company website.
Regardless of your client's requirements you should have a good computer with the latest operating system.
Equip your computer with up-to date antivirus, malware protection and firewall.
Windows 10 comes with these protections already, however, clients may want you to invest in additional software.
You should also invest in broadband internet and wired telephone - not a cordless phone - to ensure the best call quality.
Add a good quality headset so you can type and make notes without the physical pain of having a receiver pressed against your ear all day.
